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TVG Marketing Blog

Seeing Triple (Multiple Personalities?)

Monica E. Simmons

August 18, 2020

A Day in the Life...

So, you’ve leased a one-bedroom apartment to a seemingly normal young woman thinking she’ll be a great resident. It’s not long before you and your staff start to wonder if your new resident may have a multiple personality disorder!

Seeing Triple

A resident came in to pay her rent and submit a work order for a running toilet. She was very unpleasant and told me we’d better get it fixed fast because she didn’t like having anyone in her apartment. I assured her that I would have maintenance take care of the problem right away.

A short time later, she was back, dressed differently but still bearing the same unfriendly attitude she’d had earlier. She sat at my desk and told me that her toilet was running and she needed maintenance to come over. It was as if we hadn’t had this same conversation an hour or so before.

I assured her that the work order was on the list and someone would be over to make the repair as soon as possible. She told me she was headed to work and usually didn’t want anyone in her apartment, but to go get it done anyway. With that, she took off in a huff.

Is this Resident Just Rude or Very Impatient?

When our maintenance man came in, I asked him if he’d completed the repair. He told me he’d finished it, but while he was in the apartment the resident was very rude to him saying he’d interrupted her yoga routine.

I gave him a puzzled look. “No, that wasn’t the resident. She was just in here and was on her way to work.”

He thought for a moment and said, “I don’t think so. The gal I saw was short, straight black hair . . . bad attitude. Does that sound like her?”

I shook my head and sighed. “Yep! That’s the one.”

A Triple Threat

My phone rang just as I was trying to get my head around how the resident had returned to her apartment, changed clothes and started doing yoga in the short time since she’d left our office. Ironically, the person on the other end of the call was the girl’s downstairs neighbor.

“I’m tired of all that noise coming from upstairs,” he complained loudly in my ear. “Those are the noisiest women in the world. I swear they’re clomping around up there day and night!”

“Hold on a minute,” I said. “I don’t understand. What women are you talking about? There’s only one person living directly above you.”

“Nope!” the man insisted. “There are three of them and they all look alike. For the life of me and I can’t understand why you people would rent a small apartment to so many people.”

I assured him that we’d look into it and upon investigation, discovered that there was indeed a set of triplets living in the one-bedroom apartment. The sister who signed the lease was the only one who could pass the background check. Apparently, she’d allowed her two identical sisters to move in without our knowledge.

Submitted from Austin, Texas

From the book "I Have a Complex, but I'm Managing It!"  Stories from property managers compiled by Monica E. Simmons.

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